Privacy Policy

FitnessLoop (“we”) is run by Rasne Solutions LLP, Noida, India. This policy explains what we collect when you use FitnessLoop and Maya, our AI coach, why, and what you can do about it.

What we collect

When you create an account: your email address. If you sign in with Apple or Google, we receive what your provider shares, usually your email and (if you allow it) your name. We never receive your Apple or Google password.

When you use Maya: the information you choose to share with her:

• Body metrics — weigh-ins, goal, target weight, body-composition inputs
• Nutrition — meals, snacks, water, food photos you upload
• Activity — workouts, walks, steps, and (on iPhone) Apple Health data you choose to connect
• Sleep & recovery — sleep, heart-rate variability, resting heart rate, VO₂ max (if you connect Apple Health)
• Conversations — your messages, voice recordings and transcripts of your chats with Maya
• Preferences — cuisine, activity level, dietary needs and other settings you tell her

How you use the app: which features you use and when, so we can fix problems and improve FitnessLoop. This is linked to your account and used only by us.

We don't collect your location or contacts.

Why we use it, and the legal basis

• To coach you. Your body, food, activity and sleep data is health data. We use it only to provide your coaching — your plan, your logs, your progress and Maya's answers. If you're in the UK, the EU or Switzerland, we ask for your explicit consent when you create your account, and you can withdraw it at any time (see “Your rights”). Elsewhere, we use it only to provide the coaching you asked for.
• To run your account and subscription. We use your email, account ID and purchase history because we need them to provide the service you signed up for.
• To keep the app working and improve it. We look at how the app is used, inside FitnessLoop only, to find bugs and make it better.

What we never do

• We never sell your data.
• We never use it for advertising, and we have no advertisers.
• We never use your personal logs or chats to train AI models.

Who helps us run FitnessLoop

We share data only with service providers that process it for us, under contracts that require them to protect it and use it only to provide their service:

• Cloud database and hosting (stores your account and logs)
• AI processing provider (runs Maya's conversations, voice and food-photo analysis)
• Apple and Google (only if you use Sign in with Apple / Google)
• Apple (App Store billing and subscription management)

If we add web billing (for example Stripe or PayPal), we will add it here.

Where your data goes

Your data is stored on servers in the United States, and our company is in India. If you live in the UK, the EU or Switzerland, this means your data is transferred outside your country. We protect it with our providers' data-processing terms, including the standard contractual clauses approved for these transfers, and with the safeguards below.

How we protect it

Your data is encrypted in storage and in transit, and each account can only read its own data. Photos have their location and device details (EXIF) removed before they are stored.

How long we keep it

• Your account and logs: for as long as you have an account. When you delete your account, your data is deleted. If we keep backup copies in future, they are erased within 7 days.
• Food photos: deleted automatically after 90 days, or earlier when you delete the meal or your account.
• Emails you send us: as long as needed to answer you.

Your rights

You can, at any time:

• See and export your data — email us and we'll send you a full copy.
• Correct it — edit or delete any log in the app (Journal).
• Delete it — delete your account in the app (Account → Delete account); everything goes with it.
• Withdraw your consent to health-data processing — Maya can't coach you without it, so withdrawing means deleting your account. You can do this in Account at any time.
• Restrict or object to a use of your data — email us.
• Complain to a regulator if you're unhappy with how we handle your data: the Information Commissioner's Office (UK), your national data-protection authority (EU), or the Federal Data Protection and Information Commissioner (Switzerland). We'd appreciate the chance to fix it first.

To use any of these rights, email hi@fitnessloop.app. We reply within 48 hours and complete requests within 30 days.

Maya is an AI

Maya is an artificial-intelligence coach, not a person and not a medical professional. Her answers and estimates are not medical advice. See our Disclaimer.

Age

FitnessLoop is for adults 18 and over. We don't knowingly collect data from anyone younger; if we learn we have, we delete it.

Cookies

We use only the cookies needed to keep you signed in. No advertising cookies.

Changes

If we change this policy in a way that matters, we'll tell you in the app before it applies, and ask for your consent again where needed.

Contact & data controller

The data controller for FitnessLoop is Rasne Solutions LLP, based in Noida, India.

Privacy questions, data requests, or grievances? Email hi@fitnessloop.app. We respond within 48 hours.